Welcome to the Direct Running from Direct Sports. Customer service is at the core of everything we do and is a primary reason for our success. Our target to set a new standard in customer service has given us a very strong track record in this area. Independent reviews across 3rd party websites consistently place us ahead of our competition.
We stock a wide range of high quality running equipment, supply specialist advice on the best shoes and equipment for each individuals needs and offer accurate stock availability to allow you to know you'll get you product fast from stock after placing an order with us. Our telephone details, email address and our physical shop address is at the footer of every page, we are here whenever you need to contact us by whatever means you wish and will respond promptly, efficiently and courteously to you; before or after making a purchase. Through this level of service combined with investment in professional infrastructure, people, facilities and training, we've become UK leaders in specialist running equipment.
As running specialists we help you make an informed choice by supplying accurate product information, detailed images and strong customer support for any queries you may have about our running products.
As a major UK Internet Sports equipment supplier, we have invested heavily in equipment, computer systems, staff, large stock holdings & state of the art premises. This provides us with an unrivalled service in all key areas and a number of e-commerce firsts.
The vast majority of emails are answered within 4 working hours. Any emails sent after we are closed are priority from 9am the following morning and we aim to answer these within the first hour Tue-Fri and the first two hours on Mondays and Saturdays. The maximum timescale you can expect to wait is 24 working hours.
Direct Sports aren't just an online sports retailer, our shop at our head office, pictured above is open at the following times: 9:00 - 5:00 Tue - Fri (please note we are closed on a Monday) and 9:00 - 1:00 on a Saturday.
Our staff are friendly, well informed and helpful so if you're in the area please pop down to see us.
We pride ourselves in our customer service, after sales service and efficient returns service.
Whilst our web presence is great it doesn't end there, we also offer a local rate telephone number with strong sales staff support to attend to your calls.
It is our goal to provide you with a hassle free route to the best running equipment, packed and delivered in the minimum timescale whilst keeping you informed throughout this process. We hope you enjoy using the site and shopping with us.
Company registered address as above. Registered in England, No: 04648702